Refund Policy for KBRL Rummy

At KBRL Rummy, customer satisfaction is our priority. This Refund Policy outlines the terms and conditions under which refunds may be issued. Please read this policy carefully before making deposits or participating in games on our platform.

1. No Refunds for Completed Transactions

• Refunds will not be issued for completed games or wagers under any circumstances, including:

  • User dissatisfaction with game outcomes.

  • Losses incurred during gameplay.

  • Change of mind after a deposit.

2. Eligibility for Refunds

Refunds may only be considered under the following exceptional circumstances:

1. Duplicate Payments: If a user unintentionally deposits funds multiple times for the same transaction.

2. Technical Errors: If a deposit is unsuccessful but funds have been debited from your bank account or payment wallet.

3. Fraudulent Transactions: If unauthorized or fraudulent activity is detected on your account.

3. Requesting a Refund

To request a refund, follow these steps:

1. Contact Customer Support: Email us at info@kbrlrummy.online within 48 hours of the transaction.

2. Provide Required Details:

   • Your full name and registered email address.

   • Transaction ID or payment reference number.

   • Date and time of the transaction.

   • A brief explanation of the issue.

4. Refund Verification Process

• Once we receive your refund request, our team will:

  • Verify the transaction details and investigate the issue.

  • Contact you for additional information if necessary.

  • Notify you of the outcome of your refund request within 7 working days.

5. Refund Approval and Processing

• If your refund request is approved:

  • The refund will be processed to the original payment method used for the transaction.

  • Refunds may take up to 10 working days to reflect in your account, depending on your bank or payment provider.

6. Refund Denial

KBRL Rummy reserves the right to deny refund requests in the following scenarios:

• If the request is not submitted within the stipulated time frame.

• If there is insufficient evidence to support your claim.

• If the transaction complies with the platform’s terms and conditions.

• If funds have already been used to participate in games.

7. Chargebacks

• In the event of a chargeback initiated by the user through their payment provider, KBRL Rummy reserves the right to:

  • Temporarily suspend or permanently terminate the user’s account.

  • Recover any outstanding amounts due to the platform.

8. Dispute Resolution

• If you are dissatisfied with the outcome of your refund request, you may escalate the issue to info@kbrlrummy.online for further review.

• All disputes will be resolved as per the laws of India, and the jurisdiction shall be [Insert City], India.

9. Non-Refundable Charges

The following fees and charges are non-refundable:

• Transaction processing fees.

• GST (Goods and Services Tax) or any other applicable taxes.

• Amounts deducted due to gameplay outcomes.

10. Changes to the Refund Policy

KBRL Rummy reserves the right to modify this Refund Policy at any time. Users will be notified of significant changes via email or platform notifications. Continued use of the platform after such changes constitutes acceptance of the revised policy.

11. Contact Us

For any questions, concerns, or refund-related inquiries, please contact us at:

Email: info@kbrlrummy.online
Our team will respond promptly to assist you with your concerns.

Note: By using KBRL Rummy, you agree to this Refund Policy. It is your responsibility to review the policy periodically for updates.